Refund and Returns Policy
Last updated: [Date]
1. Introduction
Thank you for shopping at qunixo. We want you to be completely satisfied with your purchase. This Refund and Returns Policy outlines the terms and conditions for returning products and requesting refunds from qunixo.
2. Returns
2.1 Eligibility for Returns
You may return most new, unopened items within 30 days of delivery for a full refund. Items must be in their original packaging with all tags and accessories included. The following items cannot be returned:
- Downloadable software products
- Gift cards
- Personalized or custom-made products
- Products marked as final sale
2.2 Return Process
To initiate a return, please contact our customer service team at [email protected] or +1 (303) 632-5806. You will need to provide your order number and reason for return. We will provide you with return instructions and a return authorization number.
3. Refunds
3.1 Refund Processing
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.
3.2 Late or Missing Refunds
If you haven’t received your refund within the specified timeframe, please check your bank account again, then contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].
4. Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, contact us at [email protected] and we will provide instructions for returning the item to us at 9864 East 7th Lane, Denver, Colorado 80208, United States.
5. Shipping Costs
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Contact Information
If you have any questions about our Refund and Returns Policy, please contact us:
- Email: [email protected]
- Phone: +1 (303) 632-5806
- Address: 9864 East 7th Lane, Denver, Colorado 80208, United States